Is Sparky Tools secure?

Yes we are offering Secure payment through PayPal & MasterCard payment gateway.

Do you offer free return?

Yes, we are offering Free returns for 30 days. Contact us at sales@sparkytools.com.au with the reason you would like to return the item. We offer full refund of the product price only, if it is returned in a saleable and unused condition. Large or bulky items will be subject to a 20% restocking charge.

Where are you located?

Our Warehouse is located in Melbourne, Australia. All orders are sent from Melbourne direct to you. 

Something is missing from the order?
While our packers are pretty great at getting your order together, very rarely they may leave an item out from the order. If this happens, please just reach out to us at sales@sparkytools.com.au and we can get this sorted for you. If this happens, we will require a photo of what you received for verification purposes.
How do i cancel my order?

If after placing your order you realize you’ve made a mistake or no longer want the order, then we can process a cancellation within 24 hours of the order being placed. Please reach out to us at sales@sparkytools.com.au and provided it’s within 24 hours and the order hasn’t shipped, we should be able to cancel your order and process a refund for you. Once your order has been shipped it is too late to cancel your order.

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